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COVID-19 INFO

Dear member,

Highway District 21 Federal Credit Union has traditionally provided personalized services to our members and thrived on face to face communication while providing services. Due to the current Covid-19 pandemic we were forced to change our daily practice in the offering of membership services. We closed our lobby and were providing services to members via Drive-Thru lanes Only. All of our Members were patient and understanding during our transition. We would like to express our sincere appreciation to you throughout this time. We worked arduously to minimize the lines and wait time through the lanes.

Upon the State of Texas easing restrictions for businesses to reopen, your Credit Union reopened the lobby for member transactions. This allowed the congestion in our drive-thru lanes to minimize and expedite the services provided to our members and once again provide financial services in persons on a one to one basis.

Unfortunately, we were made aware on June 30,2020 one of our employees tested positive for Covid-19. The employee has received medical treatment and has been quarantined at home for full recovery. As an immediate response to protect health and safety of our workforce, we contracted a professional cleaning service to provide intense and thorough sanitation to your Credit Union overnight. This allowed us the opportunity to be ready to open Wednesday, July 1 and continue providing services to you. As a result, we had to make the difficult decision to CLOSE our LOBBY once again.

Highway District 21 FCU Most important priority is the safety and well-being of our employees and members. We wish to be open, honest and transparent in our communications. The following are measures that have been taken to ensure the safety of our operations.

The Credit Union Follows all CDC (Center for Disease Control) recommendations.
Partitions have been installed at all teller stations.
Access to the Credit Union facilities is controlled and limited to a maximum of six (6) members at any one time. (Upon reopening of lobby)
Members have to wear protective face coverings to be admitted to the Credit Union facility. (Upon reopening of lobby)
Members are required to fill out a Covid-19 Questionnaire to the Credit Union facility.
Any member displaying symptoms will be refused admittance to Credit Union facility and urged to seek medical care.
All workstations and member contact points are disinfected periodically throughout each day.
Member contact points are disinfected each time a member leaves a Credit Union facility.
Offices are professionally decontaminated when necessary.
All employees have been recently tested for Covid-19.
Employees must fill out a Covid-19 Questionnaire daily upon entering of building.
Employees are monitored by measuring their body temperature each day.
Employees displaying symptoms are required to LEAVE the premise and seek immediate medical attention.
Employees must maintain social distancing standards at all times.
Employees must wear face masks at all times.

We will continue working together and ensure that your Credit Union is a place that offers safe and secure services to you, our most valued asset, our member. If you have any questions or concerns please feel free to contact me at 956-787-2701.

Alicia Snell Sendejo - CEO

HWY DIST 21 FCU

aS OF TODAY

JULY 09, 2020

wE WILL NOT BE ACCEPTING LARGE DEPOSITS ON ACCOUNTS

MAXIMUM DEPOSIT AMOUNT

PER MONTH

PER MEMBER

$5,000.00

THANK YOU - MANAGEMENT

Offering Effective Financial Solutions

Invest in your future and start making smart financial decisions today! A reputable credit union in Pharr, TX, Highway District 21 Federal Credit Union is your source for personal yet professional financial services. Our team is trained to effectively assist you in building a life of financial security. Count on us to help you manage and save your money.

To report any lost/stolen debit card please contact credit union or call 1-800-472-3272, also please download cardvalet application to deactivate lost/stolen debit card.

Why Choose Our Credit Union?

VISA Debit Card
ATM Terminal Available
Comprehensive Financial Services
Convenient Home Banking
Easy Loan Applications
Friendly and Helpful Staff
Knowledgeable Financial Experts
Secure Savings, Checking, and Investment Accounts

Consult Our Financial Experts Today!

At Highway District 21 Federal Credit Union, we are committed to providing you with the highest-quality financial services possible. It is our goal to encourage thriftiness, impose the value of savings, and spread the wise use of credit among our qualifying members. Whether you are looking to open a savings account or apply for a vehicle loan, our credit union is here to serve you. For interest rates on loans, please contact our credit union today.